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Cloud
Desktop

Hosted Desktop – Managed Cloud Solutions

The TEQ IT Virtual Desktop will out-perform any remote server-based solution while providing coverage for every element of the Enterprise IT environment including simple, granular administration from within the client organisation.

Access: Access your Virtual Desktop from anywhere with a simple internet connection

Simple Monthly Cost: Easy to track and forecast monthly (per user) cost and no additional costs

Eliminate Servers: No more servers required in your office – no more capital purchases

Eliminate Backups: No more backup drives, tapes, software required and eliminate the data risks

Devices: Access your Virtual Desktop from any device – PC, Mac, iPad, Android

Extend Device Life: Keep and use existing devices – old or new – PC, Mac, Laptop, Workstation, Tablet etc.

BYOD: Securely Bring-Your-Own-Device – data is not stored locally

Protect Data: Data is kept safe, secure and free of corruption or leak in your Private Cloud

Cloud Desktop

Latest Software: Latest Microsoft Windows and Office versions available to you

Microsoft Exchange: Get the latest Microsoft Exchange 

Business Applications: Integrate and access all of your critical business application software

Backup/DR/BC: Built-in backup schedules, Disaster Recovery and Business Continuity

Data Retention: Maintain your data for up to 7 years

Email Archiving: Built-in email archiving

Personal Data Sync: Sync your files to/from local devices automatically

Load Balancing: Ensure the user experience is always optimally balanced across all company servers

Firewall: Built-in Firewall

Anti-Virus: Included Anti-Virus

Anti-Spam: Included Anti-Spam with controllable web interface

Printing: Supported printing for any local printer

Scanning: Supported scanning for any local scanner

Monitoring: Guaranteed optimal user experience – every single user session monitored

Support: Support for users 24/7

DC Sovereignty: Data stored in Enterprise-class Data Centres in Australia only

Cloud Desktop Security

Data security is one of the top priorities for TEQ IT Desktop. As a customer, you place your faith and trust in us to ensure that we fortify and maintain the border that protects your information within the confines of your segregated corporate profile 100% of the time.

Gateway Security

Spam, Virus, Malware detection and data blocking gateway security policies protect all of our customers at a base level. Multiple levels of Intrusion Prevention are employed within security zones using the most sophisticated threat management infrastructure technologies to guarantee our client platforms are never penetrated.

Data Residency

All TEQ IT Desktop data resides onshore within Australian borders in controlled top-tier Data Centres. Your data is completely secure and protected by Australian Governance laws.

Data Separation

Using various industry-leading tools from vendors such as Cisco and VMware, TEQ IT Desktop is able to maintain strict isolation of data from other VMs or groups of VMs using zone technology to connect to storage systems through a network that is segmented and secured.

Private Cloud

All of TEQ IT Desktop’s customers’ compute resources are completely isolated in their own private cloud. These private clouds are protected by VLANs and routers. By default, there are no ports open facing the Internet and this makes direct penetration(s) impossible.

Citrix traffic is directed through secure, Datacentre-grade routers and firewalls capable of intrusion prevention and security scanning. Citrix sessions are all encrypted in 2048bit SSL tunnels and secured by the Citrix NetScaler Access Gateway. These elements provide completely secured end to end desktop sessions.

Data Centres

TEQ IT Desktop utilises the services of two of Australia’s premier Data Centre facilities. Architected to be Globally Site Load Balanced, each Data Centre provides strict security compliance policies:

NextDC – Port Melbourne

  • Individual credential checks prior to authorisation.

  • 24 hour, seven day onsite security personnel.

  • Biometric fingerprint security for data centre access.

  • Anti-cloning access card encryption.

  • Secure lifts between floors.

  • Intruder-resistant glass, steel mesh and solid concrete walls.

  • Secure loading dock for deliveries.

  • Extensive coverage of motion sensitive CCTV cameras.

  • Remote monitoring and control of rack access via ONEDC®.

  • Monitoring of news and weather for external security risks.

Vocus DC – 530 Collins

  • Entrance: Secure entry to site

  • Access: 24/7 swipe card access with dual factor biometric authentication

  • CCTV Monitoring: Comprehensive coverage of secure areas and all entry and exits.

  • Building Access: Building dock loading area

  • Rack Security: Access Card Controlled Rack Security

 

Cloud Desktop - Backup

TEQ IT Desktop ensures data is protected and available at all times. TEQ IT Desktop employs native shadow, snapshot and backup elements inherent in the Microsoft Windows/Server platform and the TEQ IT Desktop Cloud Management platform that removes dependency on 3rd party agents and provides incremental reports on the success of all scheduled backup tasks. Alerts are triggered in the event of any backup failure across all volumes within the TEQ IT environment.

Scheduled daily snapshots of user data are taken from the primary TEQ IT Desktop Data Centre and moved across to a secondary (off-site) Data Centre location. The snapshots are retained for a period of 7 days on disk. Weekly backups of user data are taken and retained for a period of 4 weeks (1 month) and monthly backups are retained for 12 months (1 year). Further to this, if selected, backup retention can be extended to 84 months.

The entire TEQ IT Desktop infrastructure environment is protected against fault. Each element of the infrastructure – including all environment configuration, machine configuration and supporting infrastructure is backed up, replicated and stored in physically separated zones.

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